Choose your glasses, add them to your shopping cart, and pay with iDEAL, credit card, PayPal, Apple Pay, or Klarna. You’ll receive an email confirmation immediately, and as soon as your order is on its way, we’ll send you tracking information so you can follow your package.

We ship your order all at once, with the delivery time of the slowest item determining when we dispatch it. If everything doesn’t fit in one box, we’ll pack it in multiple boxes that travel together. Would you like to receive part of your order earlier? Contact us, and we’ll see what’s possible.

Yes. You’ll receive an order confirmation immediately after payment and a shipping confirmation with Track & Trace once your package is on its way. Haven’t received anything? Check your spam folder or contact us.

No, you can simply place an order as a guest. With an account, you can find all your orders and invoices in one place, reorder in two clicks, and you won’t have to enter your details again.

Shipping costs €6.95 in the Netherlands, €8.95 in Belgium and Germany, and €9.99 in Spain, France, and Luxembourg.

We pack glassware in boxes with dividers so that your order arrives intact. If your order does not fit in one box, the shipping costs will be €12.95, €15.95, or €19.95, respectively. You will always see what you pay in the shopping cart before checkout.

If you order on a business day before 3:00 p.m., your package will be shipped the same day. We ship from Monday through Friday. If you order later, on the weekend, or on a public holiday, it will be shipped on the next business day.

This applies to everything in our own warehouse. Larger quantities come directly from the manufacturer, have a longer delivery time, and will be shipped within 15 business days at the latest. Before ordering, you can see the applicable delivery time for your quantity for each product.

Yes, we deliver to the Netherlands, Belgium, Germany, Spain, France, and Luxembourg. Shipping costs vary by country; you can find them in the question above. Would you like delivery to another country? Contact us, and we’ll prepare a custom quote.

They will then try to deliver the package to your neighbors. If that is unsuccessful, it will be taken to the nearest PostNL location. Pick up your package there within seven days, because after that it will be returned and we will charge return shipping costs.

Every order is shipped in a divided box, with extra protective material around it and clear fragile stickers on the outside, so the delivery service knows there is glass inside.

If something does arrive damaged, we’ll resolve it hassle-free. Read how it works under Breakage and warranty.

Sorry about that—we’ll resolve it quickly. Report the damage in your account within three business days of delivery. In four steps, tell us what is damaged and add a photo of the damage.

Then choose your preferred solution: we’ll send you a replacement glass free of charge, or you’ll receive store credit. You don’t need to return anything and won’t incur any costs.

You have fourteen days to reconsider your purchase from the moment you receive your order. The glasses must be unused and undamaged and, if possible, returned in their original packaging. Once we have received and inspected your return, we will process your store credit or refund.

Did a glass arrive broken? Then you do not need to return anything. See Breakage and warranty.

If you choose store credit, returns are free and we will cover the costs. If you want the amount refunded to your bank account, the return costs are the same as the shipping costs for your country: €6.95 in the Netherlands, €8.95 in Belgium and Germany, and €9.99 in Spain, France, and Luxembourg. You pay these when registering your return through our form.

Many customers choose store credit because they often order a different series or size anyway.

Register your return using the online form and follow the instructions. Then pack the glasses securely, as any damage during return shipping is at your own risk.

Drop off the package at a parcel point. If you don't have a printer, have the barcode scanned directly from your phone. Keep your shipping receipt until your return has been processed. Once we have received and inspected your package, the amount will be credited to your account within five business days.

You have the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you who is not the carrier, physically takes possession of the product.

Would you like to exercise your right of withdrawal? Notify us by means of a clear statement, for example by email. You may use the model withdrawal form for this purpose, but this is not mandatory. Send your statement before the 14-day period has expired.

Consequences of withdrawal

We will refund the full purchase amount, including any shipping and payment costs, no later than 14 days after receiving your notification. We may wait to issue the refund until we have received the products or until you have demonstrated that you have sent them back. If you return only part of your order, you will not receive a refund for the delivery costs.

We will issue the refund using the same payment method you used for the original transaction, unless you expressly agree to another method. We will not charge you any fees for this. Send the products back within 14 days after notifying us. You are responsible for the direct costs of returning the products. You are only liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

Our return address
Glazen.nl
Achtergracht 11
1017 WL Amsterdam

Yes. Register your return and choose store credit. You’ll receive the amount immediately as credit and can use it to order the size or series you do want right away. Returning an item for store credit is free, so you won’t pay anything extra.

Always keep your shipping receipt until your return has been processed, because you are responsible for the shipment until we have received the package. Feel free to contact us and have your shipping receipt or Track and Trace code at hand.

Report the damage in your account within three business days of delivery. In four steps, indicate which order it concerns and how many glasses are broken, then add a photo of the damage.

After that, you choose the solution. We will send you a new glass free of charge, or you will receive store credit. You never need to return the broken glass and will not pay any shipping or return costs.

No, simply accept the package and report the damage afterward in your account. If you refuse the package, there is a good chance it will get lost in transit, be registered as a return shipment, and you will be responsible, even if it turns out to be damaged. Accepting and reporting it is therefore always faster and safer.

You can pay with iDEAL, credit cards (Visa, Mastercard, and American Express), Bancontact, Maestro, PayPal, Apple Pay, Google Pay, and Shop Pay. You can also pay later with Klarna. Business customers can additionally pay by invoice through Klarna for Business.

All payments are processed through secure payment platforms, and your data is transmitted in encrypted form. We do not store any payment details ourselves, so you can check out with peace of mind.

Go to your shopping cart and click Discount code above the Order button. Enter your code without spaces and press Enter; the discount will be applied immediately.

Order two or more sets and you’ll automatically receive 8% off your entire order. You can combine sets; they don’t have to be identical.

The discount will appear automatically in your cart—no code is required. Sale items are excluded.

You can enter your code in the shopping cart or during checkout. The discount will be deducted from the total and will be visible immediately. Enter the code without spaces.

Yes, all discounts are immediately visible in your shopping cart. They cannot be applied afterward, so if something is incorrect, please contact us before checking out.

No, sale items are excluded from the tiered discount. Those glasses are already discounted, so no additional discount will be applied.

The 8% volume discount for two or more sets also applies to business purchases and is automatically applied in the shopping cart. Mixing and matching is allowed: different glasses and series count together. Sale items are excluded.

Do you regularly purchase supplies for your hospitality business or company? You can apply for a business account with your own rates. Get in touch, and we’ll see what works best for you.

Yes, you will automatically receive a VAT invoice by email. All invoices are also available in your account.

Yes. In your account, you can view previous orders and reorder an old delivery in two clicks. Handy if you reorder the same series every quarter.

Business customers can pay by invoice through Klarna Business. Availability depends on the order amount and your company details. During checkout, you’ll automatically see whether this option is available to you.

With a business account, you pay our hospitality prices, which are lower than the webshop prices. The savings vary by series, and they can be substantial on our hospitality classics.

Contact us to apply for a business account, and we’ll look together at what’s possible. Without an account, the standard volume discount of 8% applies from two sets onward.